CLASS TITLE:  SYSTEMS ANALYST/COMPUTER OPERATOR

BASIC FUNCTION:

Analyze, install, maintain and troubleshoot centralized computer systems, programs and software; meet with users to implement new or to change existing systems and train users in the proper operation of systems; lead and manage various projects. 

REPRESENTATIVE DUTIES:

Individual positions may not perform all of the duties listed nor do these examples include all responsibilities of positions in this class.

Analyze, maintain and troubleshoot centralized computer systems, programs and software; install hardware and software systems. E

Troubleshoot and resolve mainframe problems; conduct diagnostic testing on computers as needed; order replacement parts as needed. E

Provide technical information to other departmental staff, other departments, other sites and end users; provide training and support in the proper use of installed software systems; respond to questions or problems in person or on the telephone; drive to various sites to assist users as needed. E

Lead and manage various projects related to new central system installation and other system-related activities. E

Prepare and maintain records and reports related to assigned activities. E

Operate assigned computer hardware and software systems including mainframe, network and personal computers; operate various printers, hard drives, cables and connectors, and other tools as assigned. E

Perform system back-ups; perform preventive maintenance on hardware and software systems. E

Communicate with various management personnel, District staff and outside organization to coordinate activities, exchange information and resolve issues and concerns. E

Coordinate activities with computer operators to print reports, back up computer system information and administrate electronic mail and other services provided by the District office computer center. E

Update and service Internet web server and E-Mail systems. E

Assure the integrity and reliability of computer-generated reports. 

Maintain current knowledge of technological advances and industry trends.

Perform related duties as assigned.

KNOWLEDGE AND ABILITIES:

KNOWLEDGE OF:

Centralized information system management.

Computer system training techniques.

Project management and data conversion techniques.

Correct English usage, grammar, spelling, punctuation and vocabulary.

Interpersonal skills using tact, patience and courtesy.

Technical aspects of field of specialty.

Operation of mainframe, network and personal computer systems.

ABILITY TO:

Analyze, install, maintain and troubleshoot centralized

computer systems, programs and software.

Lead and manage various projects.

Provide technical user support assistance.

Operate mainframe, network and personal computer hardware and software systems.

Generate and maintain reports and related records.

Troubleshoot and resolve complex mainframe problems.

Understand and follow oral and written instructions.

Communicate effectively both orally and in writing.

Establish and maintain cooperative and effective working relationships with others.

Prepare and maintain records and reports.

Plan and organize work.

Meet schedules and timelines.

Work independently with little direction.

Analyze situations accurately and adopt an effective course of action.

EDUCATION AND EXPERIENCE:

Any combination equivalent to: high school diploma or equivalent supplemented by bachelor’s degree in computer science, management information systems or related field and increasingly responsible experience in mainframe computer installations, operations, troubleshooting and repair work.

LICENSES AND OTHER REQUIREMENTS:

Valid California driver’s license.

WORKING CONDITIONS:

ENVIRONMENT:

Indoor environment.

Driving a vehicle to conduct work.

PHYSICAL DEMANDS:

Dexterity of hands and fingers to operate a computer keyboard.

Sitting for extended periods of time.

Lifting, carrying, pushing or pulling moderately heavy computer equipment.

Board Approved 11/2/99