IT Coordinator - Center

Salary: $75,858.00 - $101,566.00 Annually

Job Type: Classified - Full-time

Job Number: 6348-c-07/24

Closing: 7/16/2024 11:59 PM Pacific

Location: Hanford, CA

Department: Technology Services

Division:

General Description

Under the supervision of the Manager, Infrastructure and Security, provides user support to assist information technology end-users based in District Center locations; assures that information technology needs of district staff are met in a professional and timely manner; performs evaluation and testing of application programs, computer and audio/visual hardware prior to installation; provides advice and guidance to faculty and departments in technology selection decisions; provides training to college employees as directed; assists in the maintenance of network accounts and system resources with direction from Network Analysts and System Administrators; assists in the support and troubleshooting of audio/visual, network, and server equipment with direction from Media Services Staff; performs a variety of skilled and technical duties related to the installation, configuration, maintenance and repair of District End-User Technology.

District End-User Technology is herein defined as any “up-to-the-wall” District purchased technology, software, or hardware that integrates with networks, servers, systems, or applications AND which employees use to perform their work functions, or students use to complete educational objectives. These may include, but are not limited to: computers, laptops, tablets, mobile devices, audio/visual components, laptops carts, smart carts, hyflex carts, voice communication devices, wireless endpoint devices, wired or wireless network connected devices, printers, scanners, peripheral equipment, equipment mounting components, wire management, and any end-user operating systems (Windows, MacOS, iPadOS, iOS, Android, ChromeOS, etc), software applications, drivers, scripts, or configuration settings that are used in conjunction with these devices. This definition does not encompass wiring or infrastructure “in the wall” or devices that operate “behind the wall” in IDFs, MDFs, server rooms, server cabinets, or network cabinets.

This position is assigned to the Hanford campus. The working hours are 7:45 a.m. - 4:45 p.m., Monday-Friday, initial salary placement is at $75,858.

Sequoias Community College District serves a diverse community of learners and is a designated Hispanic Serving Institution. Sequoias Community College District provides a wide range of opportunities in transfer, general education, career, and technical programs for our students. We seek candidates who exhibit an understanding and commitment to the community college mission, who are dedicated to excellence in teaching and learning, and who have a passion for student success.

COMMITMENT TO EQUITY

Sequoias Community College District is committed to the principles of diversity, equity, and inclusion and values candidates who have the ability to serve students from diverse academic, cultural, socioeconomic, disability, gender identity, sexual orientation, and ethnic backgrounds, as well as those students who have been historically underrepresented in higher education. Sequoias Community College District seeks to promote and maintain an environment that is built on mutual respect and free from discrimination by employing staff who are equity-minded, collegial, and guided by their dedication to helping students achieve their educational goals. Ideal candidates will share the Sequoias Community College Districts' commitment to be knowledgeable about and implement equitable learning and teaching methods appropriate to serve students from all backgrounds, demographics and experiences.

Job Duties

• Coordinates and assumes technical leadership of projects and other assignments requiring a high level of responsibility and independence.

• Assists with training and direction to department staff to support the objective of the position.

• Consults with various departments to determine current and future technical needs.

• Participates in the planning, administration and maintenance of technical functions and matters related to multi-vendor equipment, software, and District End-User Technology.

• Performs user help desk functions, operations, record-keeping, documentation, and communication to log and track resolution of issues, problems, and requests.

• Delivers various workshops and training sessions related to the use of District End-User Technology to employees and students over the phone, in chat, through email or other written means, at their work location, and in one-on-one, small group, and classroom training environments.

• Maintains a current and accurate inventory of District End-User Technology and other IT fixed assets.

• Recommends the purchase of new and replacement District End-User Technology.

• Installs, supports, modifies, and maintains District End-User Technology. Where applicable, installs, maintains, and updates District End-User Technology in accordance with state and local building codes, safety regulations, and OSHA requirements under guidance and support of District Safety Inspector, Facilities and Human Resources.

• Ensure proper operation, maintenance, troubleshooting, repairs, and security of District End-User Technology to provide technology resources for District faculty, staff, and students.

• Schedules repairs and completes warranty claims as necessary; requests and stores spare and replacement parts.

• Assists and coordinates the checkout of District End-User Technology to District faculty and staff.

• Assists and coordinates equipment moves of District End-User Technology.

• Connects District End-User Technology to networks and systems, including cabling, NIC installation, and network protocol configuration.

• Tests software performance and conformance to District policies prior to releasing new applications for District End-User Technology use.

• Provides end-user assistance and support for district applications and services that have been designed, approved, and are documented for use on personal devices.

• Assist with operating testing and measurement devices, diagnostic software, and other specialized instruments used in the repair, troubleshooting, and maintenance of network equipment, batteries, wireless, and wired connections with direction from Network Analyst.

• Assist with installing, supporting, troubleshooting, and configuring voice communication devices, call queues, end user and department extension settings with direction from Network Analyst.

• Assist with operating, maintaining, and supporting software and tools used to manage District End-User Technology which includes, but is not limited to managing District owned physical and virtual endpoint device environments, mobile devices, client operating system management tools (Active Directory, Azure, Entra, 365, SCCM, PDQ, Intune, Jamf, Google Apps, etc.), endpoint security software, printers, and software licensing services with direction from Systems Administrator.

• Assist in the maintenance of user accounts on District networks and systems services with direction from Systems Administrator.

• Assist in the repair, troubleshooting, and maintenance of servers, peripherals, batteries, and other server room equipment with direction from Systems Administrator.

• Assist in the repair, troubleshooting, and maintain audio/visual related District End-User Technology with direction from Media Services Staff.

• Assist with audio/visual equipment needs for special events with direction from Media Services Staff.

• Participates in District provided training involving the operation, use, and support of District End-User Technology

• Performs other related duties as assigned.

Qualifications

MINIMUM QUALIFICATIONS:

Any combination equivalent to:

• The position requires an associate degree in computer science or related technical field and six years of experience in network and systems operations and analytics, with two years in project development and implementation, and ongoing administration of integrated networks.

OR

• Any combination of education and experience which provides the required equivalent qualifications for the position.

Licenses and Other Requirements:

• Valid California's driver's license

• An incumbent must be insurable at the “standard rate” by the employer's insurance carrier at all times while employed in this classification by the College of the Sequoias Community College District.

Desired Qualifications:

• Experience with supporting and operating audio/visual equipment.

• Experience with supporting and applying networking concepts.

• Experience with supporting technology in a classroom setting.

Working Conditions:

Environment

• May include evenings, weekends, or variable hours.

• May include travel toother District locations.

• Indoor/Office and outdoor environments.

• Driving a vehicle to conduct work.

Physical Abilities

Ability to:

• Work at a desk, conference table or in meetings of various configurations.

• Stand for extended periods of extended periods of time.

• Sit for extended periods of time.

• See for purposes of reading printed matter.

• Hear and understand speech at normal levels.

• Communicate so others will be able to clearly understand a normal conversation.

• Lift 40 lbs.

• Carry 40 lbs.

• Reach in all directions.

Knowledge and Abilities:

Knowledge of:

• A wide variety of technology, software, peripherals, and methods related to District End-User Technology.

• Principles of training, basic instruction, and reinforcement techniques for providing direction in the use of District End-User Technology.

• Commonly used and industry standard end-user desktop environments and operating systems that include, but are not limited to Windows, MacOS, iOS, iPadOS, Android, and ChromeOS.

• Commonly used and industry standard end-user software applications that include, but are not limited to Microsoft Office, Microsoft Outlook, common web browsers, and Acrobat Reader.

• Principles and methods of deploying commercial software packages at scale. This includes but is not limited to scripted and silent software deployment, licensing services, platform management tools, and PowerShell.

• Issue tracking, documentation, and project management software, services, and methods.

• Computer networking equipment, testing devices and cabling standards.

• Server and server room equipment

• Audio/visual equipment

• Methods and procedures used in the maintenance and repair of electronics systems and instruments.

• Information systems technology and terms including recent developments in networking and computer technology.

• Oral and written communication skills.

Ability to:

• Plan, schedule and perform simple and complex user support activities in an organized manner.

• Use computers and computer technology in daily duties.

• Use initiative and problem-solving skills in carrying out responsibilities.

• Perform skilled technical work in the installation, maintenance and repair of computers, software, audio/visual, telecommunications, and network equipment.

• Maintain current knowledge of technical advances in all areas of responsibility.

• Read and interpret technical manuals, instructions, and online resources.

• Keep detailed, precise records and handle correspondence effectively.

• Evaluate and recommend equipment and installations based on new technologies.

• Work and communicate effectively and cooperatively with students, faculty, and staff.

• Work independently while meeting schedules and timelines.

• Operate office equipment, computer, or related peripherals.

• Adhere to department established methods of communication.

• Adhere to department established methods of documentation.

• Evaluate organizational processes and procedures to provide technical guidance.

• Works in a team environment with other members of the Technology Services staff to maintain the district's technology infrastructure and support users in departments, offices, and classrooms.

• Demonstrate interpersonal skills using tact, patience, and courtesy.

• Demonstrate sensitivity to and understanding of the diverse academic, socio-economic, cultural, disability and ethnic backgrounds of staff and students.

Application Procedure

APPLICATION PROCEDURE

To be considered applicants must submit ALL of the following required material before or by the filing deadline:

• Completed online application.

• Letter of interest which addresses the Desirable Qualifications. In this letter we invite applicants to expand on strengths not covered in other parts of the application.

• Resume.

• Unofficial copies of transcripts of college/university work. Official transcripts are required upon employment. Note: Applicants who have completed college or university course work at an institution outside of the United States that is not a post-secondary institution accredited by an accreditation agency recognized by either the US Department of Education or the Council on Higher Education Accreditation (CHEA) must obtain a complete evaluation of foreign transcripts, degrees, and other relevant documents by either NACES or AICE.

For questions regarding this position, please contact Linda Reis at mailto:lindarei@cos.edu or (559) 730-3867.

The Sequoias Community College District is an equal employment opportunity employer committed to prohibiting unlawful discrimination, harassment, including sexual harassment, intimidation, and bullying based on actual or perceived race, color, ethnicity, national origin, immigration status, ancestry, age (40 and above), religious creed, religion, political belief or affiliation, gender, gender identity, gender expression, genetic information, mental or physical disability, sex, sexual orientation, marital status, pregnancy or parental status, childbirth, breastfeeding/lactation status, medical condition, military and veteran status, or association with a person or a group with one or more of these actual or perceived characteristics.

College of the Sequoias does not sponsor H-1B Visas

To apply, visit https://apptrkr.com/5376063

COLLEGE OF THE SEQUOIAS COMMUNITY COLLEGE DISTRICT IS AN EQUAL OPPORTUNITY EMPLOYER: The College of the Sequoias Community College District is committed to the principles of equal employment opportunity. It is the District's policy to ensure that all qualified applicants for employment and employees have full and equal access to employment opportunity and are not subject to discrimination in any program or activity of the District on the basis of ethnic group identification, race, gender, color, language, accent, citizenship status, ancestry national origin, age, sex, religion, sexual orientation, transgender, parental status, marital status, veteran status, physical or mental disability or medical condition, or on the basis of these perceived characteristics.

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