Veterans Service Specialist

Position Number: CM-184-2022

Department: Financial Aid, Scholarships, and Veterans

Job Category:

Time (Percent Time):

Term (months/year):

Current Work Schedule (days, hours): Monday-Thursday; 10:00am-7:00pm, Friday, 8:00am- 4:30pm

Salary Range: A-78

Salary: A-78Steps 1 - 6: $4,797 - $6,123 monthly

Shift Differential: Shift differential eligibility based on the current collective bargaining agreement.

Open Date: 03/10/2023

Initial Screening Date: 04/05/2023

Open Until Filled: Yes

Application Procedure:

First Review of Applications: Complete application packets will be accepted until the position is filled; however, applications submitted by 11:59 p.m. (PT) on the above listed Initial Screening Date are assured consideration.

Applicants must submit all of the following materials online, unless otherwise noted, at Mt. SAC Employment Website to be considered for this position:

• A Mt. San Antonio College online application.
• A cover letter describing how the applicant meets the required education and experience.
• A detailed résumé that summarizes educational preparation and professional experience for the position.
• If applicable, College and/or university transcripts showing the awarded/conferred degree are required and must be submitted with the online application by all applicants, including current or former employees of the college, to demonstrate that the required educational qualifications are met. Unofficial transcripts are acceptable at the time of application; however, copies of diplomas are not accepted in lieu of transcripts.
• Optional – Three letters of recommendation that reflect relevant experience (do not use social media or professional networks as a means to provide letters of recommendation). Confidential letters of recommendation are not allowed for this position.

Health & Welfare:

Mt. San Antonio College offers a competitive and excellent benefits package to eligible employees providing medical, dental, and vision benefits for eligible employees and their dependents. Lifetime medical benefits are also available for eligible retirees.

The College contributes an annual premium up to the family coverage amount for Kaiser Permanente $15 office visit medical, DeltaCare HMO dental, VSP vision and life insurance plans for eligible employees.

The District participates in the Public Employees’ Retirement System (PERS), State Teachers’ Retirement System (STRS) retirement programs, and National Benefit Services.

*Note: Salary and Health & Welfare Benefits are subject to change. Please visit the https://www.mtsac.edu/hr/benefits/index.html for further information.

Basic Function/Overview:

DEFINITION: Under the direction of an assigned manager, perform a variety of technical duties to assure eligible students receive available Veteran benefits and educational services; serve as a technical resource concerning Veteran programs and services; review, verify, and process related forms and applications; oversee office operations, train, and provide work direction to work-study staff involved with intake and processing Veterans documents.
SUPERVISION RECEIVED & EXERCISED: Receives general supervision from the Manager of Financial Aid, Special Programs. Exercises technical and functional direction over and provides training to assigned staff.
CLASS CHARACTERISTICS:This classification is responsible for coordination of assigned specialized program implementation and outreach tasks in support of Title 38 programs. The work has technical aspects requiring the interpretation and application of policies, procedures, and regulations and involves frequent contact with students, faculty, and outside organizations. Incumbents at this level perform the full range of duties as assigned, working independently, and exercising judgment and initiative. Incumbents at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Manager, Financial Aid and Special Programs in that the latter is overall responsible for specialized financial aid, scholarship, veteran services, and other student support services functions.

Essential Duties/Major Responsibilities:

1. Performs a variety of technical duties to assure eligible students receive available Veteran benefits and educational services; evaluates military experience and advises student applicants on Veterans educational benefits; explains program regulations and policies; provides assistance and information in person and on the telephone regarding various General Issue (G.I.) Bill programs, tutorial assistance, work-study benefits, and other services.
2. Monitors and follows up on student progress and enrollment; assures student needs are being met; reviews various documents to assure students meet College course, enrollment, major, degree, unit, certificate, GPA, residency, program, and service requirements.
3. Assists and meets with students applying for various programs, services, and benefits including Veterans and dependents; processes military tuition requests for tuition assistance; refers students to various programs and services; assists students with establishing and meeting educational goals.
4. Distributes and monitors payments to students as directed; follows up with and resolves tuition payment and discrepancy issues; investigates delays and clarification of payments with U.S. Department of Veterans Affairs (VA); determines qualification for tuition assistance for qualified Veterans.
5. Serve as a technical resource to students, faculty, staff, and the public regarding Veteran-related educational functions; responds to inquiries and provides detailed and technical information concerning related standards, requirements, practices, policies, and procedures.
6. Assists in training and providing work direction to staff involved with intake and processing Veterans’ documents; coordinates office activities to assure timely and efficient office operations; schedules work hours and completing time sheets for staff. Processes changes in enrollment status for adds, drops, and schedule changes; submits related reports to VA; coordinates concurrent enrollment with other colleges; prepares documentation for “early- outs” through the VA office.
7. Verifies educational plans to assure receipt of benefits for applicable course work.
8. Advises students regarding eligibility of individual educational plans as they relate to Title 38.
9. Prepares for and assist with VA audits as directed; reviews student study programs and unit certification to assure compliance with established requirements; contact VA to obtain approval for various benefits and College catalog information as needed.
10. Notifies students of VA changes as needed; implements and reports changes in student status and VA services; assists in researching and monitoring proposals affecting funding opportunities.
11. Attends various Veterans meetings on and off campus; participates in local and federal workshops and committees as assigned.
12. Promotes an environment of belonging as it relates to diversity, equity, inclusion, social justice, anti-racism, and accessibility.
13. Provides quality customer service when interacting with the public, vendors, students, and College staff, including individuals from minoritized groups.
14. Supports and abides by federal, state, local policies, Board policies, and Administrative procedures.
15. Participates on committees, task forces, and special assignments, including, but not limited to Screening and Selection Committees and mandated trainings as required.
16. Prepares and delivers oral presentations related to assigned areas as required.
17. Performs other related or lower classification duties as assigned.

Other Duties:

Knowledge Of:

1. Principles and practices of supporting a diverse, equitable, inclusive, socially just, anti-racist, and accessible academic and work environment.
2. Veteran education-related regulations and policies related to educational, work study, tutorial benefits, and other military assistance programs established by Title 38.
3. Applicable sections of State Education Code and other applicable laws.
4. College catalog, schedule timelines, policies and objectives.
5. Organizational operations, policies and objectives.
6. Interviewing and advisement techniques.
7. Basic principles and practices of Record-keeping and report preparation techniques; alphabetical and numerical filing methods.
8. Compiling information and preparing and maintaining various records and reports related to students, veterans, dependents, degrees, certificates, benefits, VA, and assigned activities; prepare and distribute a variety of correspondence.
9. Oral and written communications skills.
10. Technical aspects of field of specialty.
11. Modern office practices, methods, and computer equipment and applications related to the work.
12. Techniques for effectively representing the College in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.

Skills and Abilities:

1. Advocate for and communicate the College’s vision and commitment to creating a diverse, equitable, inclusive, socially just, anti-racist, and accessible academic and work environment.
2. Participate in addressing gaps in diversity, equity, inclusion, social justice, anti-racism, and accessibility in the recruitment and retention of staff.
3. Participate in providing resources and support towards the goal of a diverse, equitable, inclusive, socially just, anti-racist, and accessible academic and work environment.
4. Perform a variety of duties related to the certification and processing of student applications for Veteran educational benefits, tutorial assistance, and work study benefits in accordance with legal guidelines.
5. Select, develop, and present Veterans benefit information to students, staff, and the public.
6. Interpret, apply, explain, and ensure compliance with federal, state, and local policies, procedures, laws, and regulations.
7. Advise, counsel, and interview students from diverse ethnic and socio-economic backgrounds.
8. Serve as a technical resource regarding Veteran-related educational functions.
9. Communicate effectively both orally and in writing; understand and follow oral and written instructions.
10. Communicate with students, College personnel and various outside agencies to exchange information and resolve issues or concerns; serve as a liaison between the College, students, and the VA.
11. Compile data, maintain records, and prepare reports.
12. Use English effectively to communicate in person, over the telephone, and in writing.
13. Understand scope of authority in making independent decisions.
14. Learn and apply emerging technologies and, as necessary, to perform duties in an efficient, organized, and timely manner.
15. Review situations accurately and determine appropriate course of action using judgment according to established policies and procedures.
16. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Minimum Qualifications/Education & Experience:

1. Equivalent to an Associate’s degree from a regionally accredited college; and
2. Two (2) years of providing increasingly responsible experience with public contact.

Equivalencies:

Any combination of training and experience which would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications is listed in the Minimum Qualifications section.

Preferred Qualifications:

License(s) & Other Requirements:

Examination Requirements:

Working Environment:

Incumbents work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Incumbents may interact with staff and/or public and private representatives in

Physical Demands:

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Incumbents must possess the ability to lift, carry, push, and pull materials and objects up to 20 pounds.

Hazards:

Conditions of Employment:

The person holding this position is required to be present on Mt. San Antonio College’s campus to perform all essential duties and responsibilities.

Official offers of employment are made by Mt. San Antonio College Human Resources and are made contingent upon Board approval. It is also required that a final offer of employment will only be made after the candidate has successfully been live-scanned and clearance for employment is authorized by Human Resources. Costs for live-scan services shall be borne by the candidate.

Notice to all prospective employees – The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Administrative Procedure 3518, titled Child Abuse Reporting, as a condition of employment.

As required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Mt. San Antonio Community College Annual Security Report is available here: https://www.mtsac.edu/safety/pdf/asr-final-2020.pdf.

The person holding this position is considered a ‘Responsible Employee’ under Title IX of the Educational Amendments Act of 1972 and is required to report to the College’s Title IX Coordinator all relevant details reported to him or her about an incident of alleged sexual misconduct including sexual harassment, sexual assault, dating and domestic violence and stalking.

Typing Certificate Requirements:

Special Notes:

A confirmation number will be assigned when your application packet indicates the supplemental questions have been answered and a document has been attached to each required link. Assistance with the online application process is available through Human Resources at 1100 N. Grand Avenue, Walnut, CA 91789-1399. Human Resources: (909) 274-4225. E-mail: employment@mtsac.edu.

DO NOT include photographs or any personal information (e.g. D.O.B, place of birth, etc.) on your application or supporting documents.

LONG DISTANCE TRAVEL FOR INTERVIEWS: Should you be invited to an interview, please contact our office to discuss an accommodation option if attending the interview would require you to travel in excess of 150 miles one way from your residence.

THE MT. SAN ANTONIO COLLEGE DISTRICT WILL NOT SPONSOR ANY VISA APPLICATIONS.

Foreign Transcripts:

Transcripts issued outside the United States require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the filing deadline. Accredited evaluation agencies can be found on the https://www.naces.org/members.

Inquiries/Contact:

Human Resources
1100 N. Grand Avenue, Walnut, CA 91789-1399
Phone: (909) 274-4225
E-mail: employment@mtsac.edu

Selection Procedure:

A committee will evaluate applications, taking into account breadth and depth of relevant education, training, experience, skills, knowledge, and abilities. The screening committee reserves the right to limit the number of interviews granted. Meeting the minimum qualifications for a position does not assure the applicant of an interview.

Interviews may include a writing sample, committee presentation, and/or performance test. The start date will be following Board approval and receipt of live scan clearance.

Special Instructions to Applicants:

To be guaranteed consideration, it is the applicant’s responsibility to ensure that all required materials are received before the initial screening date and time indicated on the job posting. Incomplete application packets will not be considered. All application materials will become College property, will not be returned, and will not be copied. Please visit our employment website at http://hrjobs.mtsac.edu to complete and submit your application for this position.

EEO Policy:

The College is an equal opportunity employer. The policy of the College is to encourage applications from ethnic and racial minorities, women, persons with disabilities, and Vietnam-era veterans. No person shall be denied employment because of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex (gender), age, sexual orientation, or the perception that a person has one or more of these characteristics.

Conflict of Interest:

Mt. San Antonio College employees and the Board of Trustees members shall not engage in any employment or activity that is inconsistent with, incompatible with, or in conflict with Mt. San Antonio College’s Administrative Procedures (AP 2710 Conflict of Interest, AP 2712 Conflict of Interest Codes).

Cancel RTF Policy:

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