Data Analyst, Customer Experience at Los Angeles County Office Of Education
About the Employer
Welcome to the Los Angeles County Office of Education! Thank you for your interest in joining the LACOE family. We are proud of the fact that we have talented staff, excellent growth opportunities, outstanding support and an invigorating mission. The primary function of LACOE is to service and support 80 K-12 school districts along with numerous other agencies, as we ensure educational excellence for the region’s two-million preschool and school-aged children. LACOE serves others by building capacity in our employees, being responsive to the needs of our customers and modeling integrity and respect in our actions and communications. We enhance our role through partnering with our communities, County and other educational institutions to provide outreach, support and specialized services. It is our mission to improve the lives of students and our educational community through our service, leadership and advocacy. We are seeking talented individuals who support our vision and strategic plan that encompasses “A Culture of Excellence in ALL We Do.”
Job Summary
Job Summary
Under general direction, the Data Analyst, User Experience, supports the Customer Experience (CX) team with organizational change management data analysis, creation of data products, data journalism, and data support to assigned enterprise projects (e.g., enterprise resource planning (ERP) systems) including the verification of the quality of the data activities (e.g., data collection, data integration and analysis, and data presentation). An ideal candidate will possess specialized data expertise for conducting research and analysis of behavioral and readiness data to create written and visual narratives that support customer experience (CX) objectives including customer satisfaction, user interface experience (UIX), User Voice and solution co-creation together with organizational change management objectives including go-live readiness confidence, learning and training outcomes, system production experience and service design for enterprise projects.
Requirements / Qualifications
Education: A bachelor’s degree in business administration, communications, marketing, organizational change management, industrial and organizational psychology, computer science, or other fields closely related to the job requirements of the classification from an institution of higher learning recognized by the Council for Higher Education Accreditation. Foreign degrees and credit units require translation and equivalency established by an agency recognized by the Commission on Teacher Credentialing. Experience: Three years of experience compiling and analyzing data, preparing reports, and making recommendations regarding organizational processes or user behavior. Additional Requirements: A valid California driver’s license and the availability of private transportation or the ability to obtain transportation between job sites is required. Experience with enterprise resources planning (ERP) systems is desirable. Certificates relevant to Organizational Change Management, Data Analysis, or Data Storytelling are desirable. Remote, work-from-home, or hybrid work days may be available. To ensure the health and safety of its staff, LACOE will require all employees to provide evidence of full vaccination against COVID-19.
Requirements / Qualifications
Education: A bachelor’s degree in business administration, communications, marketing, organizational change management, industrial and organizational psychology, computer science, or other fields closely related to the job requirements of the classification from an institution of higher learning recognized by the Council for Higher Education Accreditation. Foreign degrees and credit units require translation and equivalency established by an agency recognized by the Commission on Teacher Credentialing. Experience: Three years of experience compiling and analyzing data, preparing reports, and making recommendations regarding organizational processes or user behavior. Additional Requirements: A valid California driver’s license and the availability of private transportation or the ability to obtain transportation between job sites is required. Experience with enterprise resources planning (ERP) systems is desirable. Certificates relevant to Organizational Change Management, Data Analysis, or Data Storytelling are desirable. Remote, work-from-home, or hybrid work days may be available. To ensure the health and safety of its staff, LACOE will require all employees to provide evidence of full vaccination against COVID-19.
Application Deadline
5/1/2023 5:00 PM Pacific
Date Posted
4/14/2023
Contact
Number of Openings
1
Salary
Add'l Salary Info
$6,633 to $8,217 Monthly
Length of Work Year
12 months
Employment Type
Full Time