https://wd5.myworkdaysite.com/recruiting/socccd/SOCCCD/job/Saddleback-College/IT-Systems-Specialist-III_REQ10257

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Saddleback College

IT Systems Specialist III

Job Category: CSEA

Job Opening Date:  October 11, 2022

Location:  Saddleback College

Work Location: Mission Viejo, CA

Pay Grade, for more information click on this link:  http://www.socccd.edu/humanresources/hr_salary.html

Pay Rate Type: Monthly

Work Days: Monday - Friday

Work Hours: 8:00 am - 5:00 pm (Schedule and Shift are subject to change in accordance with the department needs)

Hours Per Week: 40

Percentage of Employment: 100%

Months of Employment: 12

Salary: Starting at $7,439 per month

Required Documents: Resume and Cover Letter

Job Description:  CSEA Classified Bargaining Unit Salary Range 140

Initial Screening Date: 11/28/2022

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

SUMMARY DESCRIPTION

Under less direction than the lower level positions in this series, from the appropriate level manager or administrator designee, assumes responsibility for a variety of complex, technical functions related to local and wide area voice and data networks, including design, engineering, installation, maintenance and operations; troubleshoots networking issues and equipment; and builds, configures and installs computer systems, servers, workstations, software and hardware for use in the overall networking environment.

DISTINGUISHING CHARACTERISTICS

This is the highest level in the IT Systems Specialist series and is assigned duties and projects requiring significant expertise. This class is distinguished by the level of specialized, functional or technical expertise beyond the journey level and is expected to provide advanced technical support to more complex networking systems, servers and related applications.                                

REPRESENTATIVE DUTIES

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

•   Provide service in the planning, design, configuring, installation and maintenance of network systems and requirements including network, computer, storage, virtual and cloud based systems; recommend modifications and/or new equipment including hardware and software; analyze technical problems and recommend appropriate corrective measures to meet the Districts guidelines, regulations and requirements.

•   Provide guidance and assistance to other networking staff in the implementation and operation of an efficient and effective data network/

•   Meet and confer with instructors and staff to determine technical requirements needed to meet each semester’s educational objectives; analyze requirements and develop plans and designs; prepare detailed technical operational specifications and other documentation required for development and implementation of complex of complex network systems.

•   Conduct technical field surveys to determine network site locations; assist in the development of detailed system design criteria, prepare equipment specifications, prepare purchases, statements of work, and quotes with vendors, and assist with procurement processing; evaluate equipment to determine compliance with specifications.

•   Coordinate and conduct engineering studies as needed; prepare technical reports; compile data evaluating and justifying requests for equipment and material to be included in the budget.

•   Respond to and analyze technical problems in the operation of networks and network equipment; instruct faculty and staff on basic usage of computer software, hardware and peripheral equipment; troubleshoot voice and network (physical and virtual) issues related to hardware, software, and connectivity and initiate appropriate corrective action.

•   Design, monitor and implement college systems, network security strategies to protect institutional data and defend against attacks, viruses, phishing, hacking and user ignorance or malice; create, implement and maintain network back-up and recovery strategies.

•   Create, modify and manage network user accounts monitor users and shared resources to ensure compliance with educational, College and District goals; allocate and manage file storage for end-users on the server.

•   Maintain all aspects of the voice network and voice mail infrastructure.

•   Create and maintain various documents related to the networking environment including network ports inventory, server lists and labels, installation and configuration procedures, password lists, property transfers and equipment warranties.

•   Interact with and direct vendor service technicians and consultants in the installation and maintenance of network systems.

•   Create and maintain documentation of network facilities, including cabling, conduit and equipment.

•   Perform related duties as required.

QUALIFICATIONS

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

•   Complex Institutional systems, physical and virtual systems and other related peripherals, including printers, computer labs, conference rooms, servers, network equipment and other learning spaces and technologies.

•   Operational characteristics of local and wide area network systems.

•   Operational characteristics of a variety of communication systems and devices.

•   Operational characteristics of network security technologies including but not limited to Firewalls, NAC, SEIM, EDR, Vulnerability Scanners

•   Advanced principles of Voice over IP or equivalent technologies

•   Advanced principles of Infrastructure As A Service cloud technologies

•   Operational characteristics of virtualization technologies

•   Advanced principles and practices of troubleshooting technical network and computer system hardware and software problems.

•   Advanced principles and practices of network server design, engineering, installation and maintenance.

•   Personal computer hardware and software components.

•   Principles and practices of customer service.

•   Operational characteristics of various computer software packages.

•   Methods and techniques of developing technical documentation and training materials.

•   Data and network standards and applications.

•   Application of scripting to perform tasks and a working knowledge of commonly used scripting programming languages and application programs.

•   Equipment and materials currently available for new and revised data network installations.

•   Fundamentals of personal computer operation, specifically installation and maintenance techniques and testing data communications connections.

•   Use of tools and equipment required for installation and maintenance of data communication circuits and wiring.

Ability to:

•   Conduct surveys of existing network installations, evaluate their effectiveness and efficiency and recommend design modifications to systems or equipment, as necessary.

•   Plan, design, configure and maintain effective and efficient network systems, server resources and client workstations to meet District and College guidelines.

•   Evaluate the effectiveness and efficiency of existing network installations and recommend appropriate design modifications as necessary.

•   Analyze and complete the installation, configuration and resource allocation requirements of various applications and programming languages.

•   Assimilate and analyze data and prepare accurate and concise engineering reports and studies.

•   Analyze technical problems accurately and recommend or take an effective course of action.

•   Plan and organize large projects requiring the involvement of several departments.

•   Act as team leader on major projects making assignments, reviewing work and maintaining quality control.

•   Train staff in principles of network engineering and operating principles of equipment.

•   Make system programming changes to network equipment and systems, and program mini or microcomputers in commonly used languages and application programs.

•   Respond to and identify user network and computer related problems.

•   Work independently in the absence of supervision.

•   Communicate technical information to a wide variety of users.

•   Communicate clearly and concisely, both orally and in writing.

•   Establish and maintain effective working relationships with those contacted in the course of work.

EDUCATION AND EXPERIENCE GUIDELINES

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:

Equivalent to a Bachelor’s degree from an accredited college or university with major course work in computer science, information systems, telecommunications, data communications, network technology or a related field. Substantial directly related work experience and/or related technical certifications may substitute for formal education.

Experience:

Four years of technical work experience in data communication, technical support and network service operations as a network/systems technician and/or data communications analyst.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: 

Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with academic and classified staff and others. At least minimal environmental controls are in place to assure health and comfort.

Physical:

Primary functions require sufficient physical ability and mobility to work in an indoor and outdoor environment; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office and multimedia equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction.

SPECIAL COVID-19 NOTICE:

Interviews may be held in-person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with the South Orange County Community College District (SOCCCD), even during remote work. Thank you for your continued interest in working at the SOCCCD.

The SOCCCD is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. Beginning January 8, 2022, all employees and volunteers must be fully vaccinated (as defined by the Centers for Disease Control) against COVID-19 unless approved as exempt due to a verified disability/medical condition or sincerely held religious belief (as defined in federal or state laws and regulations). More information can be found on our District website by visiting https://www.socccd.edu/about/about_covid-19.html.

NOTICE TO ALL CANDIDATES FOR EMPLOYMENT:

The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country.

PLEASE NOTE:

A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status.

Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS

DISABILITY ACCOMODATIONS:

If you require special accommodations in the application and/or selection process, please notify District Human Resources at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu.

ATTENDANCE REQUIREMENT:

Report to work on a regular and consistent basis, as scheduled, to assigned job.

CAMPUS CRIME AND SAFETY AWARENESS:

Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources office upon request.

DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY (EEO):

The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds.

Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District’s mission and goals for EEO, Diversity, Equity, and Inclusion.

SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER