Technology & Information Systems Support Specialist I (ESC) R at Folsom Cordova Unified School District
About the Employer
MISSION STATEMENT Folsom Cordova Unified School District is committed to providing excellence in educational programs that carry high expectations for each student's achievement and success.
Job Summary
Job Summary
Under the supervision of the Network and Information Technology Manager or designee, the Technology and Information Systems Support Specialist I will provide basic to intermediate desktop support on a variety of issues through identification, research, and resolution of technical problems; manage, review, and complete assigned work orders and phone calls using best practices, demonstrate effective communication skills and department procedures for technical support; and promote excellent client customer service. FCUSD is seeking to build a team that is representative of our student body and community. Diverse individuals are encouraged to apply.
Job Description / Essential Elements:
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Folsom Cordova Unified School District Class Specification
TECHNOLOGY & INFORMATION SYSTEMS (TIS) SUPPORT SPECIALIST II
DEFINITION
Under supervision of the Director of Technology & Information Systems, to implement, maintain and support computer technology across the District at multiple school sites and District support centers.
ESSENTIAL FUNCTIONS
Provide technical support, analyze problems, and perform maintenance of microcomputer, peripheral equipment, and local area network systems; install system hardware and software programs and other related duties.
Provide escalation support for complicated PC troubleshooting problems.
Install, repair, adjust, and maintain computer equipment including PCs, network equipment, cabling, servers, disk drives and other internal PC components and peripherals, or refer to District Hardware Support Specialist, as needed.
Use diagnostic equipment/programs to troubleshoot operational, hardware, software, and network problems and effect/coordinate resolution.
Provide personal consultation, training and support to users for hardware and software applications. Assist users with problems involving PC software applications.
Maintain equipment and supply inventory. Maintain site records of hardware, warranties, and repairs. Provide point of contact for TIS service.
Under direction of the Director of TIS, work with site technology staff to provide assistance as needed to provide additional on-site support for users.
Coordinate the purchase of new software with the TIS Department to help minimize costs and ensure District-wide standards.
Install new software (both on the network and at local workstations). Provide technical assessment of software compatibility with the site LAN and the District WAN.
Set up workstations, both stand-alone and networked, according to TIS standards.
Maintain consistency with all sites through coordinated efforts with the TIS Department and other technology coordinators.
Assist sites with understanding and, following the site and District technology plans, including planning hardware and software purchases to meet plan goals and objectives and District standards.
QUALIFICATIONS:
Knowledge of:
Principles, capabilities and operation of microcomputers and related equipment; operating systems (minimum requirements: Windows 3.1x and Windows 9X), network operating systems (preferably Novell Netware and Microsoft Windows NT), various applications and application suites; and a broad understanding of local and wide area networks.
Ability to:
Communicate effectively (orally and written) with individuals and groups; organize and work independently; teach computer skills to others; work cooperatively with others and gain their respect and confidence; analyze and identify software and hardware problems; effectively use manuals to solve problems; communicate effectively with software/hardware vendors to identify and resolve problems; physical ability sufficient enough to lift computer equipment (computers, monitors, printers).
Experience:
Minimum of two years of computer-related training, AND a minimum of three years experience in technology support and maintenance. This experience must demonstrate both advanced computer skills and customer relations skills with the ability to provide user support and technical assistance.
License
Possession of a valid California driver’s license and insurance. This position requires the use of the employee’s personal vehicle.
Board Approved: 9/16/99
Requirements / Qualifications
Resume Letter of Intent Two Current Letters of Recommendation, from current or previous supervisor (not necessary for current FCUSD employees) Experience: Three years of increasingly responsible experience in technology systems maintenance and support preferred. Candidates with K-12 and/or higher education technology support experience are encouraged to apply. Education: Bachelor’s degree from an accredited four-year institution in information technology or other technology-related field is preferred. Information systems certifications and college-level coursework is desirable. Other: Possession of a valid California Driver License; this position may require the use of the employee’s personal vehicle.
Upon Conditional Offer of Employment - Department of Justice Criminal Background Check completed at the district office for a fee of $30. - TB Test (Valid for 4 Years) - Complete district training on Mandated Reporter, Covid 19, and Sexual Harassment ***Pursuant to the State Public Health Officer Order of August 11, 2021 affecting all TK-12 public and private school employees, all Folsom Cordova Unified School District employees and substitutes are required to either provide evidence of COVID~19 vaccination or participate in weekly COVID~19 testing***
Requirements / Qualifications
Resume Letter of Intent Two Current Letters of Recommendation, from current or previous supervisor (not necessary for current FCUSD employees) Experience: Three years of increasingly responsible experience in technology systems maintenance and support preferred. Candidates with K-12 and/or higher education technology support experience are encouraged to apply. Education: Bachelor’s degree from an accredited four-year institution in information technology or other technology-related field is preferred. Information systems certifications and college-level coursework is desirable. Other: Possession of a valid California Driver License; this position may require the use of the employee’s personal vehicle.
Upon Conditional Offer of Employment - Department of Justice Criminal Background Check completed at the district office for a fee of $30. - TB Test (Valid for 4 Years) - Complete district training on Mandated Reporter, Covid 19, and Sexual Harassment ***Pursuant to the State Public Health Officer Order of August 11, 2021 affecting all TK-12 public and private school employees, all Folsom Cordova Unified School District employees and substitutes are required to either provide evidence of COVID~19 vaccination or participate in weekly COVID~19 testing***
Comments and Other Information
The Folsom Cordova Unified School District is an equal opportunity employer and prohibits unlawful discrimination and/or harassment of district employees or job applicants based on any legally protected characteristics, actual or perceived, including, but not limited to: race, color, national origin, ancestry, religion, age, marital status, pregnancy, physical or mental disability, medical condition, genetic information, veteran status, sex, sexual orientation, gender, gender identity or gender expression or association with any of the aforementioned protected group statuses. Title IX Compliance Officer: Donald Ogden, Assistant Superintendent, Human Resources, 1965 Birkmont Dr, Rancho Cordova, CA 95742, 916-294-9000
Having trouble or need assistance with your application? Please go to www.edjoin.org and click on “Help Center” for information such as how to attach documents to your application, or how to update your profile. You may also contact the EDJOIN help desk by calling 888-900-8945 or by emailing edjoinhelpdesk@sjcoe.net
Comments and Other Information
The Folsom Cordova Unified School District is an equal opportunity employer and prohibits unlawful discrimination and/or harassment of district employees or job applicants based on any legally protected characteristics, actual or perceived, including, but not limited to: race, color, national origin, ancestry, religion, age, marital status, pregnancy, physical or mental disability, medical condition, genetic information, veteran status, sex, sexual orientation, gender, gender identity or gender expression or association with any of the aforementioned protected group statuses. Title IX Compliance Officer: Donald Ogden, Assistant Superintendent, Human Resources, 1965 Birkmont Dr, Rancho Cordova, CA 95742, 916-294-9000
Having trouble or need assistance with your application? Please go to www.edjoin.org and click on “Help Center” for information such as how to attach documents to your application, or how to update your profile. You may also contact the EDJOIN help desk by calling 888-900-8945 or by emailing edjoinhelpdesk@sjcoe.net
Application Deadline
7/22/2022 4:00 PM Pacific
Date Posted
6/15/2022
Number of Openings
1
Salary
Add'l Salary Info
Range 36: $30.65 to $37.28 per hour
Length of Work Year
12 months
Employment Type
Full Time
Posting #
23.047
Location
Education Services Center - Rancho Cordova
Hours/Months
8 hours/day. 12 months/year
PCN
202587
Anticipated Start Date
ASAP