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Technology Support Specialist at Santa Clara County Office Of Education

Application Deadline

4/26/2022 5:00 PM Pacific

Date Posted
4/12/2022
Contact
Kathy Jalaan
408-453-6602
Number of Openings
2
Salary
Add'l Salary Info
$6,395.38 - $7,593.97 Monthly
Length of Work Year
261 days/12 months/8 hours per day
Employment Type
Full Time

Requirements / Qualifications

EXAMPLE OF DUTIES AND RESPONSIBILITIES

EDUCATION AND EXPERIENCE

Any combination equivalent to:

  • Education: two years of college or university coursework in computer science, information systems, operating systems, network administration or a related field AND,
OR
  • Experience: two years of technical and systems support experience including troubleshooting and installing desktop hardware, software, and related equipment.


LICENSES AND OTHER REQUIREMENTS:

  • Valid California driver's license

Requirements / Qualifications

EXAMPLE OF DUTIES AND RESPONSIBILITIES

EDUCATION AND EXPERIENCE

Any combination equivalent to:

  • Education: two years of college or university coursework in computer science, information systems, operating systems, network administration or a related field AND,
OR
  • Experience: two years of technical and systems support experience including troubleshooting and installing desktop hardware, software, and related equipment.


LICENSES AND OTHER REQUIREMENTS:

  • Valid California driver's license

Comments and Other Information

THE POSITION: The Technology & Data Services Division is currently accepting applications for Technology Support Specialist. Under the direction of the Manager - Network and Technology Support Services, installs, troubleshoots, and services networked computers, tablets, iPads, multimedia equipment, specialized devices, printers, print servers and related hardware and software used in administrative and instructional environments at the Santa Clara County Office of Education (SCCOE); participates in maintaining campus networks including remote site network and data communications installation and troubleshooting. This position is full-time, and has a work year of 12 months, 261 days, 8 hours per day. To learn more about the position, please click here for the job description. APPLICATION PROCEDURES: The following application materials are required: 1. Completed Governmentjobs.com online application 2. Resume 3. Answers to supplemental questions (embedded in the online application)* *NOTE: Supplemental questions are included in the application form and will be used in the initial screening process. Please answer these questions as fully as possible. The application and materials must be received by the final application filling date. Incomplete or late applications will not be accepted. If you are unsure if your application and all required materials have been received, please contact the recruiter for this position, prior to the filing date. EXAMINATION PROCEDURES: Assessments and interviews will take place virtually via Zoom Meetings. Our procedures reflect social distancing guidelines of the Santa Clara County Office of Public Health. Please email the Recruitment Contact listed on job postings if you have any questions. Following the final filing date, qualifications of all candidates will be evaluated. The most qualified candidates will be invited to participate in a written exam, scheduled for May 3, 2022. Those who pass the written exam will be invited to participate in a panel interview with subject matter experts, scheduled for May 12, 2022. Based on the final scores of qualified candidates, Classified Personnel Services will establish a ranked candidate list. Selected candidates from the list will be invited to a second interview with the hiring authorities, scheduled for the week of May 16, 2022. Candidates will be invited over email to participate in examination and selection steps, using the email supplied within their Governmentjobs.com applications, or as updated by candidates in their Governmentjobs.com master profiles. Therefore, it is recommended that candidates check their email at least daily. NOTE: Examination procedures are subject to change as deemed necessary by the Director - Classified Personnel Services. Candidates who test successfully for placement on the eligibility list may be certified to other related positions without further testing requirements, OR job posting announcements. The right is reserved to add, eliminate, or adjust testing steps and/or information on the posting, at any time, during the position posting and testing process, which may include, but is not limited to, further testing, inclusive to on-the-job testing, recruitment, and recruitment extensions, which may be for less than 15 days, after an eligibility list has been certified, which may cause adjustments on the eligibility list, as evaluated to be reasonable or necessary. COVID-19 VACCINE REQUIREMENT:
To provide and maintain a workplace that is free of recognized hazards, the Santa Clara County Office of Education has adopted a policy which requires all employees be fully vaccinated against COVID-19. Any offer of employment is conditional upon the presentation of proof of full vaccination against COVID-19. RECRUITMENT CONTACT: For questions about the position or recruitment process, please contact: Kathy Jalaan 408-453-6602 kathy_jalaan@sccoe.org ACCOMMODATION REQUESTS: Candidates who require reasonable accommodations for any test part must contact Classified Personnel Services (CPS) at least three (3) days in advance of the test date at 408-453-6845. Hearing-impaired individuals should contact the California Relay Service at 1-800-735-2929, then 408-453-6845. A failure to contact CPS within the specified timeline may result in an inability to accommodate. EQUAL OPPORTUNITY EMPLOYER: This county office does not discriminate on the basis of race, ethnicity, national origin or nationality, age, religion, political affiliation, gender, gender identity or expression, mental or physical disability, sexual orientation, or any other characteristic that is contained in the definition of hate crimes (Penal Code 422.55), or any other basis protected by federal, state or local law, ordinance or regulation, in its educational program(s), recruitment process, application acceptance, testing, selection, and hiring process and employment. EQUAL OPPORTUNITY EMPLOYER: The Santa Clara County Office of Education prohibits discrimination, harassment, intimidation and bullying based on actual or perceived race or ethnicity, gender/sex (including gender identity, gender expression, pregnancy, childbirth, breastfeeding, and pregnancy-related medical conditions) sexual orientation, religion, color, national origin, ancestry, immigration status, physical or mental status, marital status, registered domestic partner status, age (40 and above), genetic information, political belief or affiliation (not union related), a person's association with a person or group with one or more of these actual or perceived characteristics, or any other basis protected by federal, state or local law, ordinance, or regulation in any program or activity it conducts or to which it provides significant assistance. Please direct concerns to Larry Oshodi, Assistant Superintendent, Personnel Services 1290 Ridder Park Drive San Jose, CA 95131-2304 loshodi@sccoe.org (408) 453-6598

Comments and Other Information


THE POSITION: The Technology & Data Services Division is currently accepting applications for Technology Support Specialist. Under the direction of the Manager - Network and Technology Support Services, installs, troubleshoots, and services networked computers, tablets, iPads, multimedia equipment, specialized devices, printers, print servers and related hardware and software used in administrative and instructional environments at the Santa Clara County Office of Education (SCCOE); participates in maintaining campus networks including remote site network and data communications installation and troubleshooting. This position is full-time, and has a work year of 12 months, 261 days, 8 hours per day. To learn more about the position, please click here for the job description. APPLICATION PROCEDURES: The following application materials are required: 1. Completed Governmentjobs.com online application 2. Resume 3. Answers to supplemental questions (embedded in the online application)* *NOTE: Supplemental questions are included in the application form and will be used in the initial screening process. Please answer these questions as fully as possible. The application and materials must be received by the final application filling date. Incomplete or late applications will not be accepted. If you are unsure if your application and all required materials have been received, please contact the recruiter for this position, prior to the filing date. EXAMINATION PROCEDURES: Assessments and interviews will take place virtually via Zoom Meetings. Our procedures reflect social distancing guidelines of the Santa Clara County Office of Public Health. Please email the Recruitment Contact listed on job postings if you have any questions. Following the final filing date, qualifications of all candidates will be evaluated. The most qualified candidates will be invited to participate in a written exam, scheduled for May 3, 2022. Those who pass the written exam will be invited to participate in a panel interview with subject matter experts, scheduled for May 12, 2022. Based on the final scores of qualified candidates, Classified Personnel Services will establish a ranked candidate list. Selected candidates from the list will be invited to a second interview with the hiring authorities, scheduled for the week of May 16, 2022. Candidates will be invited over email to participate in examination and selection steps, using the email supplied within their Governmentjobs.com applications, or as updated by candidates in their Governmentjobs.com master profiles. Therefore, it is recommended that candidates check their email at least daily. NOTE: Examination procedures are subject to change as deemed necessary by the Director - Classified Personnel Services. Candidates who test successfully for placement on the eligibility list may be certified to other related positions without further testing requirements, OR job posting announcements. The right is reserved to add, eliminate, or adjust testing steps and/or information on the posting, at any time, during the position posting and testing process, which may include, but is not limited to, further testing, inclusive to on-the-job testing, recruitment, and recruitment extensions, which may be for less than 15 days, after an eligibility list has been certified, which may cause adjustments on the eligibility list, as evaluated to be reasonable or necessary. COVID-19 VACCINE REQUIREMENT:
To provide and maintain a workplace that is free of recognized hazards, the Santa Clara County Office of Education has adopted a policy which requires all employees be fully vaccinated against COVID-19. Any offer of employment is conditional upon the presentation of proof of full vaccination against COVID-19. RECRUITMENT CONTACT: For questions about the position or recruitment process, please contact: Kathy Jalaan 408-453-6602 kathy_jalaan@sccoe.org ACCOMMODATION REQUESTS: Candidates who require reasonable accommodations for any test part must contact Classified Personnel Services (CPS) at least three (3) days in advance of the test date at 408-453-6845. Hearing-impaired individuals should contact the California Relay Service at 1-800-735-2929, then 408-453-6845. A failure to contact CPS within the specified timeline may result in an inability to accommodate. EQUAL OPPORTUNITY EMPLOYER: This county office does not discriminate on the basis of race, ethnicity, national origin or nationality, age, religion, political affiliation, gender, gender identity or expression, mental or physical disability, sexual orientation, or any other characteristic that is contained in the definition of hate crimes (Penal Code 422.55), or any other basis protected by federal, state or local law, ordinance or regulation, in its educational program(s), recruitment process, application acceptance, testing, selection, and hiring process and employment. EQUAL OPPORTUNITY EMPLOYER: The Santa Clara County Office of Education prohibits discrimination, harassment, intimidation and bullying based on actual or perceived race or ethnicity, gender/sex (including gender identity, gender expression, pregnancy, childbirth, breastfeeding, and pregnancy-related medical conditions) sexual orientation, religion, color, national origin, ancestry, immigration status, physical or mental status, marital status, registered domestic partner status, age (40 and above), genetic information, political belief or affiliation (not union related), a person's association with a person or group with one or more of these actual or perceived characteristics, or any other basis protected by federal, state or local law, ordinance, or regulation in any program or activity it conducts or to which it provides significant assistance. Please direct concerns to Larry Oshodi, Assistant Superintendent, Personnel Services 1290 Ridder Park Drive San Jose, CA 95131-2304 loshodi@sccoe.org (408) 453-6598