ANTIOCH UNIFIED SCHOOL DISTRICT

CLASS TITLE:  TECHNOLOGY TECHNICIAN

BASIC FUNCTION:

Under the direction of the Manager Technology or its designee, perform a variety of technical duties involved in the installation, configuration, maintenance, troubleshooting, diagnosis and repair of computer hardware, software, peripherals and network systems. 

REPRESENTATIVE DUTIES:

ESSENTIAL DUTIES:

Install, configure, modify and maintain computer hardware, software and peripherals to assure the smooth running of computer work stations and systems; respond to work orders; configure hardware and software to assure proper computer operations and network connectivity.

Inspect, troubleshoot, diagnose and resolve hardware, software, application, peripheral and network system malfunctions; install, configure, maintain and repair a variety of peripherals and network components such as servers, cabling, modems, scanners and printers as required.

Prepare computer equipment for staff use; install software and hardware and observe elements of the computer for evidence of incorrect performance; connect work stations to network server and assure access to system information and files; upgrade and update computer software and applications.

Provide technical training and assistance to District personnel concerning the operation of computer hardware, software and peripherals as assigned; respond to inquiries and provide detailed and technical information concerning related practices, procedures, applications and malfunctions.

Operate a variety of computers, servers, peripherals and specialized software; utilize various hand tools and testers; drive a vehicle to conduct work.

Communicate with personnel and various outside agencies to exchange information, coordinate activities and resolve issues or concerns.

Maintain a variety of records related to work orders, inventory, mileage and assigned activities.

Assist with the design, development and administration of networks as directed.

Maintain current knowledge of technological advances in computer hardware, software and networks.

Monitor inventory levels of computer supplies and equipment as assigned; assist with ordering, receiving and maintaining adequate inventory of supplies; research parts and supplies as needed; recommend computer hardware and software purchases as appropriate.

OTHER DUTIES:

Perform related duties as assigned.

KNOWLEDGE AND ABILITIES:

KNOWLEDGE OF:

Practices, procedures and techniques involved in the installation, configuration, maintenance, troubleshooting, diagnosis and repair of computer hardware, software, peripherals and network systems.

Computer hardware systems and software applications utilized by the District.

Principles, methods and procedures of operating computers and peripheral equipment.

Database structures, on-line applications and system capabilities of District computer systems.

Materials, methods and tools used in the operation and repair of computer and network systems.

General principles, practices, procedures and equipment involved in network administration.

Manual instructions, sufficient to enable quick and accurate diagnosis of difficulties.

Oral and written communication skills.

Interpersonal skills using tact, patience and courtesy.

Technical aspects of field of specialty.

Record-keeping techniques.

ABILITY TO:

Install, configure, modify and maintain computer hardware, software, peripherals and network systems to assure the smooth running of computer work stations.

Investigate, troubleshoot, diagnose and repair hardware, software and network malfunctions.

Install, upgrade and configure various software and applications.

Operate computers and peripheral equipment properly and efficiently.

Meet schedules and time lines.

Maintain routine records related to work performed.

Understand and follow oral and written instructions.

Work independently with little direction.

Maintain current knowledge of technological advances in the field.

Communicate effectively orally and in writing.

Establish and maintain cooperative and effective working relationships with others.

Use assigned software at a proficient level.

Maintain consistent, punctual and regular attendance.

EDUCATION AND EXPERIENCE:

Any combination equivalent to:  graduation from high school supplemented by college-level course work in computer science or related field and three years experience involving the installation, maintenance and repair of computer hardware, software and peripherals.

LICENSES AND OTHER REQUIREMENTS:

Valid California driver’s license.

WORKING CONDITIONS:

ENVIRONMENT:

Office environment.

Driving a vehicle to conduct work.

PHYSICAL DEMANDS:

Dexterity of hands and fingers to operate a computer keyboard.

Hearing and speaking to exchange information.

Seeing to view a computer monitor and read a variety of materials.

Sitting or standing for extended periods of time.

Lifting, carrying, pushing or pulling moderately heavy objects as assigned by the position

Bending at the waist, kneeling or crouching.

Reaching overhead, above the shoulders and horizontally.