Information Technology Support Specialist at Santa Clara County Office Of Education

Application Deadline

8/1/2018 5:00 PM Pacific

Date Posted
7/18/2018
Contact
Yasmeen Husain
(408) 453-6849
Number of Openings
1
Add'l Salary Info
$5,737.92 - $6,813.29 monthly
Length of Work Year
12 months/ 261 days/ 8 hours
Employment Type
Full Time

Requirements / Qualifications

Requirements / Qualifications

POSITION SUMMARY: The Santa Clara County Office of Education is now accepting applications for the position of Information Technology Support Specialist. The Information Technology Support Specialist will provide assistance, advice, problem solving, and technical information to customers regarding the use of software applications. This position will schedule, coordinate, and participate in the production, quality assurance, and delivery of output reports and data, route customer requests for service or problem resolution to appropriate staff, act as a liaison with customers regarding the status of their requests, ensure the accuracy and timeliness of system output, and assure that generated output meets the needs of assigned customers. This position is full-time, 12 months per year, 261 days, 8 hours per day. To learn more about this position, click here to view the full job description.

EDUCATION AND EXPERIENCE: Any combination equivalent to: Education: Two years of college-level coursework in computer science, information technology or related field, AND • Experience: Two years of end-user support experience preferably in a client server computer environment LICENSES AND OTHER REQUIREMENTS: Possession of:

    •A valid California driver’s license


APPLICATION PROCEDURES: 

The following materials are required:

  • Neogov on-line application
  • Current resume

 

NOTE: The application and materials must be received by 5:00 p.m., Wednesday, August 1, 2018. Incomplete or late applications will not be accepted. Applicants are responsible for submitting all required materials by the filing deadline. If you are unsure if your application and all required materials have been received, please contact the recruiter for this position, prior to the filing date.


      POSITION SUMMARY: The Santa Clara County Office of Education is now accepting applications for the position of Information Technology Support Specialist. The Information Technology Support Specialist will provide assistance, advice, problem solving, and technical information to customers regarding the use of software applications. This position will schedule, coordinate, and participate in the production, quality assurance, and delivery of output reports and data, route customer requests for service or problem resolution to appropriate staff, act as a liaison with customers regarding the status of their requests, ensure the accuracy and timeliness of system output, and assure that generated output meets the needs of assigned customers. This position is full-time, 12 months per year, 261 days, 8 hours per day. To learn more about this position, click here to view the full job description.

      EDUCATION AND EXPERIENCE: Any combination equivalent to: Education: Two years of college-level coursework in computer science, information technology or related field, AND • Experience: Two years of end-user support experience preferably in a client server computer environment LICENSES AND OTHER REQUIREMENTS: Possession of:

        •A valid California driver’s license


      APPLICATION PROCEDURES: 

      The following materials are required:

      • Neogov on-line application
      • Current resume

       

      NOTE: The application and materials must be received by 5:00 p.m., Wednesday, August 1, 2018. Incomplete or late applications will not be accepted. Applicants are responsible for submitting all required materials by the filing deadline. If you are unsure if your application and all required materials have been received, please contact the recruiter for this position, prior to the filing date.

          Comments and Other Information

          EXAMINATION PROCEDURES:

          Following the final filing date, the qualifications of all candidates will be evaluated. The most qualified candidates will be invited to participate in a written exam, tentatively scheduled for Thursday, August 9, 2018. Those who pass will be invited to a panel interview, tentatively scheduled for the week of Thursday, August 16, 2018. Based on the final scores of qualified candidates, Classified Personnel Services will establish a ranked candidate list. Selected candidates from the list will be invited to a second interview with the hiring authorities tentatively scheduled for the week of Tuesday, August 21, 2018. Candidates will be invited over email to participate in examination and selection steps, using the email supplied within their Neogov applications, or as updated by candidates in their Neogov master profiles. Therefore, it is recommended that candidates check their email at least daily.

          NOTE: Examination procedures are subject to change as deemed necessary by the Director - Classified Personnel Services. Candidates who test successfully for placement on the eligibility list may be certified to other related positions without further testing requirements, OR job posting announcements. The right is reserved to add, eliminate, or adjust testing steps and/or information on the posting, at any time, during the position posting and testing process, which may include, but is not limited to, further testing, inclusive to on-the job testing, recruitment, and recruitment extensions, which may be for less than 15 days, after an eligibility list has been certified, which may cause adjustments on the eligibility list, as evaluated to be reasonable or necessary.

          RECRUITMENT CONTACT:
          For questions about the position or recruitment process, please contact:
          Yasmeen Husain
          408-453-6848
          yasmeen_husain@sccoe.org

          ACCOMMODATION REQUESTS:

          Candidates who require reasonable accommodations for any test part must contact Classified Personnel Services (CPS) at least three (3) days in advance of the test date at 408-453-6845. Hearing-impaired individuals should contact the California Relay Service at 1-800-735-2929, then 408-453-6845. A failure to contact CPS within the specified timeline may result in an inability to accommodate.
           

          EQUAL OPPORTUNITY EMPLOYER:
          EQUAL OPPORTUNITY EMPLOYER: The Santa Clara County Office of Education prohibits discrimination, harassment, intimidation and bullying based on actual or perceived race or ethnicity, gender/sex (including gender identity, gender expression, pregnancy, childbirth, breastfeeding, and pregnancy-related medical conditions) sexual orientation, religion, color, national origin, ancestry, immigration status, physical or mental status, marital status, registered domestic partner status, age (40 and above), genetic information, political belief or affiliation (not union related), a person's association with a person or group with one or more of these actual or perceived characteristics, or any other basis protected by federal, state or local law, ordinance, or regulation in any program or activity it conducts or to which it provides significant assistance. Please direct concerns to Anisha Munshi, Director of Human Resources 1290 Ridder Park Drive San Jose, CA 95131-2304 anisha_munshi@sccoe.org (408) 453-6841

          Comments and Other Information


          EXAMINATION PROCEDURES:

          Following the final filing date, the qualifications of all candidates will be evaluated. The most qualified candidates will be invited to participate in a written exam, tentatively scheduled for Thursday, August 9, 2018. Those who pass will be invited to a panel interview, tentatively scheduled for the week of Thursday, August 16, 2018. Based on the final scores of qualified candidates, Classified Personnel Services will establish a ranked candidate list. Selected candidates from the list will be invited to a second interview with the hiring authorities tentatively scheduled for the week of Tuesday, August 21, 2018. Candidates will be invited over email to participate in examination and selection steps, using the email supplied within their Neogov applications, or as updated by candidates in their Neogov master profiles. Therefore, it is recommended that candidates check their email at least daily.

          NOTE: Examination procedures are subject to change as deemed necessary by the Director - Classified Personnel Services. Candidates who test successfully for placement on the eligibility list may be certified to other related positions without further testing requirements, OR job posting announcements. The right is reserved to add, eliminate, or adjust testing steps and/or information on the posting, at any time, during the position posting and testing process, which may include, but is not limited to, further testing, inclusive to on-the job testing, recruitment, and recruitment extensions, which may be for less than 15 days, after an eligibility list has been certified, which may cause adjustments on the eligibility list, as evaluated to be reasonable or necessary.

          RECRUITMENT CONTACT:
          For questions about the position or recruitment process, please contact:
          Yasmeen Husain
          408-453-6848
          yasmeen_husain@sccoe.org

          ACCOMMODATION REQUESTS:

          Candidates who require reasonable accommodations for any test part must contact Classified Personnel Services (CPS) at least three (3) days in advance of the test date at 408-453-6845. Hearing-impaired individuals should contact the California Relay Service at 1-800-735-2929, then 408-453-6845. A failure to contact CPS within the specified timeline may result in an inability to accommodate.
           

          EQUAL OPPORTUNITY EMPLOYER:
          EQUAL OPPORTUNITY EMPLOYER: The Santa Clara County Office of Education prohibits discrimination, harassment, intimidation and bullying based on actual or perceived race or ethnicity, gender/sex (including gender identity, gender expression, pregnancy, childbirth, breastfeeding, and pregnancy-related medical conditions) sexual orientation, religion, color, national origin, ancestry, immigration status, physical or mental status, marital status, registered domestic partner status, age (40 and above), genetic information, political belief or affiliation (not union related), a person's association with a person or group with one or more of these actual or perceived characteristics, or any other basis protected by federal, state or local law, ordinance, or regulation in any program or activity it conducts or to which it provides significant assistance. Please direct concerns to Anisha Munshi, Director of Human Resources 1290 Ridder Park Drive San Jose, CA 95131-2304 anisha_munshi@sccoe.org (408) 453-6841