Network Technician at Hartnell Community College
About the Employer
Hartnell College is one of the oldest institutions of higher education in California. Founded in 1920 as Salinas Junior College, the school was renamed Hartnell College in 1948, and the Hartnell Community College District was established the following year. The College is preparing to join with its students, employees, alums and the greater community to celebrate its Centennial, beginning in Fall 2019. Hartnell moved into a new building on its current 54-acre site, at 411 Central Ave. in Salinas in 1936. The Main Campus is located in Monterey County, just a 25-minute drive from the scenic Monterey Peninsula and the Monterey Regional Airport. Its Alisal Campus in east Salinas, opened in 2014, houses its Agricultural Business and Technology Institute, its Sustainable Design and Construction Center, a diesel program, an automotive technology program and its computer science program. Hartnell also holds classes at its education center in King City, opened in 2002, and at numerous off-campus locations in north and south Monterey County. Thanks to a $167 million local bond measure – known as Measure T – approved by district voters in 2016, it is preparing to expand that facility and open new centers in Soledad and Castroville, as well as a new state-of-the-art building for its nursing and allied health programs on the Main Campus. Along with renovation of two classroom buildings and new landscaping, also on the Main Campus, those projects are scheduled for completion by 2021. The College serves the Salinas Valley, a fertile agricultural region some 10 miles wide and 100 miles long, as well as part of southern San Benito County. It draws most of its annual enrollment of 17,000 students from Salinas and the communities of Bradley, Castroville, Chualar, Gonzales, Greenfield, Jolon, King City, Lockwood, Moss Landing, San Ardo, San Lucas and Soledad. Students also come from Monterey Peninsula communities and elsewhere in California’s Central Coast, as well as from other states and countries. All are drawn Hartnell's academic excellence and focus on the success of students in its four-year transfer, nursing and technical programs, as well as a proud tradition in intercollegiate athletics, with 12 men’s and women’s teams.
Job Description / Essential Elements:
Print
Network Technician
Location:
Main Campus
Job Code:
421
# of Openings:
1
Open Until Filled: application review deadline October 12, 2022
DESCRIPTION
Under the direction of the VP of Information and Technology Resources or other assigned administrator, perform skilled and technical duties related to the help design, implement, maintenance, troubleshooting, analyze, and maintaining of networks and telecommunication for district. The purpose of the position is to address a broad range of networking projects that address critical organizational needs, such as networks, VoIP, telecommunication.
REPRESENTATIVE DUTIES
Receive and prioritize service orders for network and telephone installations, moves, additions, changes and repairs. Verify the nature and validity of the request. Identify tools, equipment, and parts needed to complete the work order and contact users for installs, adds, moves, and changes when necessary.
Advise telephone system users of telephone features, procedures, functions, and services. Update phone software to support voice mail and phone display changes.
Conduct research for new and enhanced telecommunications and network equipment. Contact vendors for price, features, upgrades, warranties, and delivery. Initiate purchase orders for equipment, reviewing for compliance with established standards. Receive and verify invoices for telephone equipment, parts and accessories.
Provide updates to automated features in the District's telephone system such as messaging to denote closure, holiday, emergency, etc. Record voice messages that support automated functions.
Coordinate and participate in preparation and distribution of the in-house telephone directory. Review and update directory information with representatives from various departments.
Maintain up-to-date telephones extension.
Assist in the design and implementation of LAN/WAN converged networks and network upgrades from cabling design to switching, routing, and wireless.
Configure, test, and maintain LAN/WAN, VoIP, wireless, software defined networks and related services. Create and maintain comprehensive documentation for all implemented networks.
Maintain and support LAN/WAN environment and ensure all network equipment has the latest security patches. Utilize various network monitoring tools to monitor the network and to respond to network incidents.
Stay up to date with evolving industry standards for networking technologies, standards and practices.
Responsible for configuring electronic keyless doors/fobs/SIO boards, including: testing, troubleshooting, back-ups and maintaining system parameters such as time zones, new door additions, controller board resets, holidays, lock downs, custom door programming and key fob management.
Provide technical support and troubleshooting camera issues on the network.
Provide technical support in the installation, configuration, testing, monitoring and maintaining UPS.
Provide assistance to the Network Administrator relating to network switching, wireless access points and telecommunications.
Provide technical support for student and employee network, wireless, telephone, portal, camera, firewall and keyless door access to user-designated systems.
KNOWLEDGE AND ABILITIES
KNOWLEDGE OF:
Network design and practices (e.g. networks segmentation, layered defense strategies).
Implementing and administrating network devices, setting and maintaining policies and rights within a network environment.
Network cabling design standards.
Network switching, network routing protocols, VPN, wireless access installation and problem resolution.
Common network monitoring and utilities.
General knowledge of OSI network model, Ethernet, and TCP/IP networking.
ABILITY TO:
Install, test, and troubleshoot telecommunications devices on a timely basis.
Respond to large volume of calls/inquiries and give instructions to users in a courteous, tactful manner. Communicate clearly and accurately under occasionally stressful conditions.
Discuss technical information with users, discern their needs and provide solutions to meet those needs.
Update skills on a regular basis to keep abreast of rapidly changing technology with willingness.
Establish and maintain effective and cooperative working relationships with those contacted during the course of work.
Prioritize and multitask to meet deadlines/timeframes.
Learn new technologies and maintain industry knowledge.
Ability to lift, carry and move all components of network equipment, peripherals, and other ancillary equipment.
Prioritize and multitask.
Read and understand construction documents and drawings pertaining to telecommunications and structured cabling.
Effectively communicate and interact with persons of diverse backgrounds and abilities.
Establish and maintain effective and cooperative working relationships with those contacted during the course of work.
Work independently and exercise good judgment.
EXPERIENCE AND EDUCATION
Associate's degree or equivalent preferably in computer science, telecommunications, information technology or related field AND three years of experience in network and telecommunication including troubleshooting and support.
CONDITIONS OF EMPLOYMENT
Regular, full-time, 12 month per year classified position on the Main Campus. Weekly Schedule: Monday-Friday 8:00am-5:00pm. Must be able to work occasional evenings and/or weekends as needed. Starting salary $5,717/monthly (Step A). Salary range 37 on CSEA salary schedule: $5,717-$6,950 (5 Steps). District provides health benefits, which currently consist of full medical, dental, and vision insurance for employee and a high percentage of coverage for eligible dependents. District-paid life, accident and income protection insurance is provided for the employee only. Must become a member of the Public Employees' Retirement System (PERS).
COVID-19 VACCINATION REQUIREMENT
Board Policy 7330 Communicable Diseases-Employees requires that all newly hired and current employees of the Hartnell Community College District be fully vaccinated against COVID-19. All new employees must be fully vaccinated by the first day of employment. An exemption may be requested by individuals who cannot be vaccinated due to medical and/or religious reasons.
Employees who receive an exemption will be required to wear a mask or face covering while on District property and/or facilities and will be required to undergo COVID-19 testing twice weekly. For more information about Hartnell CCD's vaccine requirement, please visit the District COVID- 19 Information Website.
APPLICATION PROCEDURES
The following documents MUST be uploaded as attachments to your on-line application:
1. Resume
2. Cover letter
3. College/University Transcripts (copies ok)
It is the policy of the Hartnell Community College District that no person shall be discriminated against in any employment procedure on the basis of race, color, national origin, ancestry, religion, sex, sexual orientation, age, marital status, veteran status, or disability. The College actively seeks applications from candidates who have multi-cultural experience. Contact the Office of Human Resources and Equal Employment Opportunity if you need any special accommodations to complete the application process.
To apply, visit https://apptrkr.com/3568937
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