https://wd5.myworkdaysite.com/en-US/recruiting/socccd/SOCCCD/job/Senior-Dispatcher-Records--Substitute-_REQ10289

Part time - Temporary

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Saddleback College

Senior Dispatcher/Records (Substitute)

Job Category:  NBU

Job Opening Date:  July 11, 2022

Job Closing Date: June 30, 2023

Locations:  Saddleback College

Pay Grade, for more information click on this link:  http://www.socccd.edu/humanresources/hr_salary.html

Pay Type:  Hourly

$26.40/hr

Up to 25 hours per week

Schedule TBD

On-site only

Job Description: 

SUMMARY DESCRIPTION

Under direction from the Chief of Police or designee, leads, plans, and coordinates operations for police department’s radio communications system, computer-aided dispatch and records management system, fire and intrusion alarm systems, and records management; performs duties of a Dispatcher; and provides administrative assistance as needed within the department. 

DISTINGUISHING CHARACTERISTICS

This is the advanced journey level class in the Dispatcher series. Positions at this level are distinguished from other classes within the series by the level of responsibility assumed and the complexity of duties assigned. The Senior Dispatcher functions as a dispatcher and is assigned additional responsibility for the Communications Bureau, specialized functions of the police department that include the Police Communications Center, computerized records management system, non-computerized law enforcement records, emergency communications, and fire and intrusion alarm systems. Scope of responsibilities may include District-wide dispatch and related services. The incumbent provides direction, coordinates and oversees the day to day activities of the Police Communications Center, access control, and video/alarm monitoring services correlating all communication and emergency activities with police officers, parking and related support staff.

REPRESENTATIVE DUTIES

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

1.    Lead, plan, coordinate, staff, control and organize assigned functions to accomplish department goals and objectives; perform duties of a Dispatcher.

2.    Develop and establish operating procedures and instructions; assign and transmit them to Bureau staff.

3.    Ensure dispatchers are fully trained and able to perform assigned functions; provide comprehensive training to new dispatchers; coordinate, plan and provide in-service training on a regular basis to ensure Bureau staff maintains skills necessary to effectively perform assigned duties.

4.    Coordinate and oversee emergency communications operations, including testing and preparing systems, procedures, and equipment, and determining priority of needs.

5.    Maintain liaison with local, State, and federal police communications networks for immediate retrieval of criminal information.

6.    Coordinate, review, and recommend the budget covering assigned communication activities.

7.    Review reports, correspondence, information or other documents submitted by personnel for accuracy, completeness, and appropriateness of actions taken and coordinate the entry of reports into an effective computerized record-keeping system.

8.    Recommend changes in operating policies and procedures; coordinate the scheduling and assignment of personnel.

9.    Keep College in compliance with local, State, and federal requirements pertaining to computerized criminal records, radio communication, and fire and intrusion alarm systems; make recommendations and implement changes to ensure compliance.

10.    Monitor video surveillance equipment.  Compile footage as necessary to support police operations.

11.    Attend a variety of meetings and conferences to correlate police communications activity operation with all College personnel; assist with the planning and coordination of large events as needed.

12.    Maintain all records of police reports and activities in a computerized records management system and prepare required reports.

13.    Monitor campus access control system, fire alarms, intrusion alarms, and panic alarms and dispatch appropriate personnel or take other action as needed.  Maintain accurate records of activity, and prepare related reports.

14.    Issue access cards and verify employee access.

15.    Administer police department access to computerized criminal records systems through local, State, and federal systems, providing training to all affected District personnel.

16.    Act as the College's Automated Terminal Coordinator and assure the confidentiality of criminal records accessed through the California Law Enforcement Telecommunications System.

17.    Assist with the College’s parking function; including parking permit transactions and related activities.  Interpret and explain parking rules and regulations to those being cited; assist with first level appeals for parking citations.

18.    Assist with the Police Department’s property and evidence function as needed, including lost and found property.  

19.    Perform related duties as required.

QUALIFICATIONS

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

•   Principles of police science, administration and organization as they relate to dispatching police services.

•   Modern Community College police methods and procedures.

•   Local, State and federal communications laws.

•   Local, State and federal records laws.

•   Parking enforcement and control procedures and regulations.

•   Principles and practices of personnel management, lead supervision, and training.

•   Budget analysis and justification.

•   College organization, operations, rules, regulations, policies, procedures and objectives.

•   Oral and written communication systems, equipment and procedures.

•   Law enforcement agencies in Orange County.

•   Modern office procedures, methods and equipment including computers and applicable software applications.

•   Access control, video surveillance, fire, and intrusion alarm monitoring systems and operations.

•   Emergency communications radio systems in correlation with other emergency agencies and federal requirements.

•   Administration and operation of a 24-hour Police Communications Dispatch Center.

•   Computer networks that provide criminal information to the College police department such as CLETS and NCIC.

•   Administration of department computer record-keeping and reporting requirements as prescribed by law.

•   Report preparation and record-keeping techniques. English usage, spelling, grammar, and punctuation.

Ability to:

•   Perform the duties of a Dispatcher.

•   Lead, organize, and review the work of staff.

•   Plan, coordinate, and direct assigned functions effectively.

•   Exercise effective leadership, independent judgment and initiative.

•   Analyze emergency and non-emergency situations accurately and respond quickly and effectively.

•   Interpret and apply laws and department rules and regulations.

•   Understand and apply principles of effective community college police administration.

•   Analyze, develop and recommend changes in methods, systems policy and procedures related to complex and sensitive issues and programs.

•   Prepare clear, concise and comprehensive written, verbal and statistical reports.

•   Recognize and resolve problems of a sensitive, political, organizational or administrative nature.

•   Work confidentially with discretion.

•   Establish and meet schedules and time lines.

•   Select, train, and oversee assigned personnel.

•   Work in a liaison capacity with various governmental agencies and the community.

•   Operate equipment used in a police records and communication center including supporting software applications.

•   Adapt to changing technologies and learn functionality of new equipment and systems.

•   Communicate clearly and concisely, both orally and in writing.

•   Provide clear and concise verbal directions quickly and accurately.

•   Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students.

•   Establish and maintain effective working relationships with those contacted in the course of work.

EDUCATION AND EXPERIENCE GUIDELINES - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training: 

Equivalent to the completion of the twelfth grade. College level course work in criminal justice, records management, or other related program area is desirable.

Experience:    

Five years experience as a P.O.S.T. certified Dispatcher, or equivalent experience.

LICENSE OR CERTIFICATE:

•    A valid California driver’s license and proof of insurability may be required to drive a District or personal vehicle to attend meetings or pick up/deliver documents or other materials.

•    Possession of a P.O.S.T. Dispatcher certificate, or ability to obtain certificate within one year. 

•    Completion of P.O.S.T. Communications Training Officer and Records courses within one year.

TESTING AND BACKGROUND CHECK:

•    Must submit to a thorough background investigation pursuant to standards established by the Commission for P.O.S.T.

•    Must undergo a medical examination as required by Commission for P.O.S.T. 

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: 

Work is performed primarily in a campus police office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, staff, and others. At least minimal environmental controls are in place to assure health and comfort.

Physical: 

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to verbally communicate to exchange information; and may occasionally travel to other offices or locations to attend meetings or to pick up or deliver materials.

Vision: 

See in the normal visual range with or without correction.

Hearing: 

Hear in the normal audio range with or without correction.

This position is a short-term, temporary, hourly, Non-Bargaining Unit (NBU) assignment, not to exceed 160 days per fiscal year (July 1-June 30). The assignment is on an as needed basis, and may be shortened or extended at any time, due to departmental needs, with little to not notice. This recruitment will remain open until filled or withdrawn. Once you have submitted an application electronically, the current status of your application will be available to view at any time upon signing in under your personal username and password. Please do not call the Human Resources Office regarding the status of your application.

Employment with the South Orange County Community College District is contingent upon successful completion of the Human Resources pre-employment (“onboarding”) process. The Human Resources onboarding process may include, but is not limited to, successful completion of Live Scan fingerprinting (approx.. $70), I-9 completion, background checks, reference checks, TB testing, COVID-19 vaccination, as well as completion of the online onboarding process. Failure to successfully complete any portion of the onboarding process will invalidate any conditional job offer received. Falsification of, or omission on, any SOCCCD pre-employment information may result in withdrawal of any conditional job offer or termination of employment. Short term, non-bargaining unit (NBU) positions may only be used on an intermittent/seasonal basis. Ed. Code sect. 88003 states "Short-term employee means any person who is employed to perform a service for the district, upon the completion of which, the service required or similar services will not be extended or needed on a continuing basis.”

The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country.  Documentation according to USCIS I-9 guidelines (i.e. ID card and Social Security card) must be presented at the time of hire. Per IRS regulations, a Social Security card must be presented at the time of hire.

Inclusion, Diversity, and Equity: 

The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. 

Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District’s mission and goals for EEO, Diversity, Equity, and Inclusion.

Disability Accomodations:  If you require special accommodations in the application and/or selection process, please notify District Human Resources (DHR) at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu.

COVID-19 Vaccination: The Board of Trustees voted to require COVID-19 vaccinations for all students, employees, and volunteers with allowances for medical exemptions and sincerely held religious beliefs as defined by law. To apply for an exemption, please contact Leilani Anselmo at lanselmo@socccd.edu with your written request specifying which exemption you are seeking. If applying for an exemption, it must be approved by the District prior to your start date. You will need to upload your QR code for you vaccination during the onboarding process.

NBU at-will employment: After successful completion of the onboarding requirements, an individual may be employed by the South Orange County Community College District as a short-term, temporary NBU employee. Employment will be on an “if and as needed” basis, as determined by the District. NBU employment is at-will, and either party may terminate this working relationship at any time. Neither party shall be required to provide any reason for the separation. NBU employees shall not have reemployment rights or recourse to petition to be reinstated.

Worksite: NBU employees are limited to working in a single position in one department/site

Work schedules: Department/Division managers, administrators, and/or supervisors shall determine the work schedule of NBU employees to include the number of days and hours worked per week and the start and stop times.

160-day restriction: NBU employees will not work more than 160 days (in any combination of NBU positions) no matter how many hours per day they work.

Payroll reporting period: The payroll reporting period is from the 15th of the first month to the 14th of the next month.  NBU employees are paid on the 10th of the following month. Ex: Pay Period 01/15/22 through 02/14/22 will be paid on March 10th.

California Sick leave: NBU employees are eligible for California Sick leave per AB1522.  Information regarding AB1522 is provided to all NBU new hires during the onboarding process.

Retirement information: NBU employees may not work more than 960 hours from July 1st-June 30th. NBU employees who work more than 1000 hours per fiscal year are required to contribute to the California Public Employees’ Retirement System (CalPERS), through payroll deduction of about 7-9%. The District does not intend to employ NBU employees for more than 1,000 hours during any fiscal year.

Sexual Harassment/Discrimination: The District is committed to providing an environment that respects the dignity of individuals and groups; is free of sexual harassment, exploitation, intimidation, violence, and other unlawful discrimination, preferential treatment, and harassment, including that which is based on any legally protected characteristic. 

Equal Employment Opportunity: It is the intent of the Board to establish and maintain within the District and all of its programs and activities a policy of equal opportunity in employment for all persons, and to prohibit discrimination, preferential treatment, or harassment based on sex, age, gender identity, gender expression, race, color, ethnic group identification, national origin, ancestry, religion, mental or physical disability, medical condition, genetic information, pregnancy, marital status or sexual orientation or because an individual is perceived as having one or more of the above characteristics.

Confidentiality: Confidentiality of student and staff information is protected under federal law. Any information regarding students or staff that might be accessed in the course of a work assignment through a computer, student file, or other documentation, is to be used strictly to perform my job duties and may only be shared with those who are authorized to have such information.

Mandated reporter: Child Abuse and Neglect Reporting: The South Orange County Community College District recognizes the responsibility of its staff to report to the appropriate agency when there is a reasonable suspicion that an abuse or neglect of a child may have occurred. Elder and Dependent Adult Abuse Reporting: It is the policy of the South Orange County Community College District to treat reports of violence against elderly persons or dependent adults as high priority criminal activity that is to be fully investigated regardless of the relationship between the victim and the suspect(s).

Campus Crime and Safety Awareness: Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu.  Paper copies are available in Human Resources upon request.

Drug-Free Environment:  The District shall be free from all unlawful possession, use, or distribution of illicit drugs and alcohol by students and employees. The unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited in all facilities under the control and use of the District. Any student or employee who violates this policy will be subject to disciplinary action, consistent with local, state, or federal law, which may include the referral to an appropriate rehabilitation program, suspension, demotion, expulsion, or dismissal.

Smoke Free District: It is the intent of the South Orange County Community College District to maintain an educational and workplace environment that is conductive to the health and safety of our students and employees. Realizing the health hazards posed by smoking and by second-hand smoke, it is policy of the South Orange County Community College District to maintain a smoke free environment for all district sites.

NOTICE TO ALL CANDIDATES FOR EMPLOYMENT: 

The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country.

DISABILITY ACCOMMODATIONS: 

If you require special accommodations in the application and/or selection process, please notify District Human Resources (DHR) at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu.

CAMPUS CRIME AND SAFETY AWARENESS: 

Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources (DHR) office upon request.

PLEASE NOTE: 

A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status.

Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS.

DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY:

The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. 

Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District’s mission and goals for EEO, Diversity, Equity, and Inclusion.

SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER