Saddleback College

Director of Technology Services and Broadcast Systems

Work Days:  Monday - Friday

Work Hours: 8:00 am - 5:00 pm (may include evenings/weekends based on needs of department)

Hours Per Week  40

District Management Team Salary Schedule Range 20 - $12,278 per month

Initial Screening Date - March 24, 2022

Summary Description:

Under general direction from a college Vice President or Presidential designee as assigned, provides leadership, vision, and support for comprehensive technology, audio-visual, broadcast systems, and related media programs and services at the college; coordinate the development and implementation of the college’s information technology with representatives of the District’s Information Technology Department; manage a broad range of college wide functions, systems and services which enhance the educational process; provide expertise in planning future technology systems to increase the productivity of students, faculty, staff, and the community.

DISTINGUISHING CHARACTERISTICS

This position is part of the District’s technology management team and is distinguished by its responsibility for leadership and support of technology systems, broadcast systems, and audio-visual, and related media services at a college.

Fosters a culture of collaboration, mutual respect, innovation, and continuous improvement throughout the District; lead by example; actively participate in and support District-wide participatory governance components and activities and other collaborative processes; encourage professional excellence among the staff and promote an organizational culture of customer service, innovation, and quality services.

SUPERVISION RECEIVED AND EXERCISED

Receives general direction from a college Vice President or Presidential designee as assigned. 

Exercises direct supervision over assigned staff; also coordinate contract vendors and provide technical on-site supervision to others outside the department serving on special project committees.

REPRESENTATIVE DUTIES

The following duties and responsibilities are typical for this position. Incumbents may not perform all the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Leadership

1.        Provide onsite leadership, coordination, supervision and technical support for college wide administrative and academic technology systems infrastructure, such as student/staff portal, course management system and automation systems.

2.        Provide leadership in developing and maintaining the college’s technology plan, strategic plan and other planning documents; develop and maintain appropriate tracking data and metrics designed to measure overall performance and quality of services.

3.        Develop goals, objectives, priorities, policies and procedures for all assigned departments and areas of responsibilities.

4.        Exercise direct supervision over assigned staff; also coordinate contract vendors and provide technical on-site supervision to others outside the department serving on special project committees.

Technology Systems 

1.        Manage the college’s technology center, provide college wide technology support services related to information and assistance for users, equipment service and repair, software installation, troubleshooting and repair; network support, troubleshooting, and repair; academic/administrative systems; technology standards and specifications; software licensing and technology purchasing; and provide technology support for college and community events.

2.        Provide incident response framework and procedures for the technology department and participate in district-wide incident response framework development, execution, and ongoing maintenance.

3.        Ensure compliance with technology-related accreditation standards and coordinate with campus accreditation coordinators to demonstrate that applicable standards are met.

4.        Assess instructional technology needs and provide input and direction for instructional technology program review plans in collaboration with deans, faculty, and instructional support staff; oversee the implementation and ongoing technical support for classroom technology including computers, peripherals, and other information systems.

5.        Plan, develop, and implement technology initiatives related to public safety and the Saddleback Student Health Center. Support the planning and budget for the ongoing maintenance and upgrade of current public safety and health systems.  Serves as liaison with Federal, State, and other municipal public safety agencies regarding technology collaboration and cooperation.

Audio-Visual Systems

1.        Plan and organize audiovisual services provided to the college; design technical and specialized audiovisual systems in response to faculty, student and staff requirements; identify, evaluate and recommend emerging media equipment, systems, programs, applications, technologies, methodologies and uses.

2.        Evaluate emerging and innovative technologies and make proposals regarding their strategic use in serving the needs of students, faculty and staff; represent the college at district information technology meetings; promote the college’s position related to information technology.

Broadcast Systems

1.        Provide appropriate technical solutions for designing and installing both radio and television broadcast systems.

2.        Recommend new broadcast equipment for purchase to meet good engineering practices and provide project support representing broadcast system design during integration.

3.        Diagnose, repair or facilitate the repair of component level broadcast-related equipment.

Technology Coordination

1.        Coordinate technology in the college’s various learning centers, evaluate and maintain library information systems, and maintain a variety of inventory and tracking systems as needed.

2.        Coordinate with District IT when developing specifications for building infrastructure for network, cloud, and information systems; write bid specifications, request for proposals, and coordinate with outside vendors for the purchase and installation of network, cloud, and information systems; coordinate, monitor and evaluate the work of external contractors, ensuring the timely completion of contractual requirements; maintain complex network, cloud, and information systems after installation.

3.        Coordinate college-level user support with District IT for districtwide IT services, such as network, cloud, and information systems; participate in district-wide initiatives such as technology master plan, information security programs, and business continuity plans; maintain the campus telephone and voicemail system; manage adds, moves, changes, and telephone assignments at the college level; develop and maintain backups methodologies for college data, develop, implement and maintain video surveillance and access control systems,  maintain voicemail accounts; coordinate the purchase of IT-related equipment and systems, such as complex information systems, servers, networks, storage area networks (SAN), and imaging systems.

Relationships

1.        Maintain a liaison relationship with the student and faculty user community; develop and implement opportunities for students and staff to learn to use information technology systems and programs; promote new systems and services to these user communities.

2.        Participate in establishing and maintaining the college’s creative vision and direction for technology hardware, systems and applications required for online services, products, and programs; consult with administrators, faculty, staff and students on the development, delivery and use of technology systems and services; convene or serve on design teams for faculty-oriented and student-oriented projects.

3.        Provide college administrators and other district personnel with regular updates on projects and activities; interact directly with college administrators with policy-level responsibility.

4.        Develop and administer budgets for assigned functions, programs and services; forecast future budgets requirements for technology systems, staffing, and facilities infrastructure; develop revenue building services and co-funding processes; approve technology purchases; monitor and control expenditure of funds.

5.        Participate in long- and short-range planning efforts, including capital outlay funded project oversight and planning.

Perform related duties as assigned.

Report to work on a regular and consistent basis, as scheduled, to assigned job.

MINIMUM QUALIFICATIONS

EXPERIENCE AND EDUCATION GUIDELINES

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:

Five years of increasingly responsible work experience that demonstrates the ability to manage a broad college-wide information technology program, including multimedia services, and at least two years of experience in directly supervising full-time personnel.

Education:

A bachelor's degree from an accredited college or university with major course work in telecommunications, computer information systems, educational technology, communications or closely related field.

Desirable Qualifications

Master’s degree in a related field or recent evidence of continuing education in areas of information technology, business management or related area. At least five years of network, server, cloud, and application development management experience. Teaching experience in higher education is also desirable.

Other Requirements:

A valid California driver’s license.

Knowledge of:

Audio/Visual systems design and maintenance principles.

Budget preparation and control.

Cloud supported infrastructure as a code.

Cloud supported infrastructure as a service.

Community college mission and functions.

Computer design and maintenance principles.

Design experience for digital and analog video and audio signals, AES, NTSC, SDI, HD, ASI. Familiarity with automated broadcast control systems.

Documentation standards and procedures.

Information Security best practices for designing and implementing an information security program, hardware, and software to provide security controls.

Information security framework and compliance requirement for PCI-DSS, HIPAA and PHI, FERPA and PII protections required by California and federal law.

Integration of a wide variety of audio and video broadcast equipment.

Interpersonal skills including tact, patience and diplomacy.

Knowledge of FCC rules and regulations.

Knowledge of radio transmitters, microwave links, and satellite systems.

Light wave theory, electromagnetic principles, magnetic storage theory.

Modern information technology capabilities and trends.

Multimedia design and development techniques.

Operation principles of voice, video and data systems.

Oral and written communication skills, including public speaking and presentation.

Principles and operating techniques for distance learning systems.

Principles and practices of disaster recovery and business continuity.

Principles and practices of project management for technical installations.

Principles of data and imaging systems.

Principles of database structure, management, support, and vulnerabilities.

Principles of information technology accessibility.

Principles of management, supervision and training.

Principles of network architecture, design, operations and support.

Principles of software development to meet educational and operational needs.

Principles, theories, methods, materials, and equipment used in the analysis and development, design, installation, operation, and maintenance of telecommunications, LAN and WAN technologies including operating systems, applications, protocols, and topologies.

State and federal laws and district policies affecting information technology.

Ability to:

Analyze complex situations accurately and adopt an effective course of action.

Assure compliance with state and federal laws and district policies.

Communicate clearly, concisely and effectively, both orally and in writing, with diverse constituencies within and outside of the District.

Develop and manage budgets for multiple departments and services areas.

Effectively develop, implement, manage and evaluate information technology services, activities and programs.

Encourage professional excellence among the staff and promote an organizational culture of customer service, innovation, and quality services.

Establish and maintain cooperative and effective working relationships with those contacted in the course of work.

Evaluate emerging technologies and make recommendations relating to their use within the college.

Identify, evaluate and resolve complex system problems.

Interpret, apply and explain district policies and legal regulations and requirements.

Lead and facilitate group meetings effectively.

Maintain current knowledge of technological advances in the field.

Manage multiple departments with complex functions within a service-oriented division.

Monitor the work of external contractors and assure conformance to contract requirements.

Plan and manage long-term complex technical projects such as network, cloud, and information systems for building construction and community wide systems.

Prepare and present complex ideas and processes both orally and in written form.

Prepare and present reports and recommendations.

Prepare specifications for purchasing complex technology systems; read and interpret technical documentation.

Provide information and direction to others with varying levels of information technology knowledge.

Provide leadership for staff and areas of responsibility within a service oriented division.

Train, supervise and evaluate the performance of assigned personnel.

Understand and effectively and collaboratively work in a complicated multi-college environment, as well as within a system of community college districts.

Use independent judgment to plan and accomplish goals.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment and physical demands described here are representative of those required by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

Duties are performed primarily in an office environment at a desk or computer terminal. Incumbents are subject to frequent contact in person and on the telephone with administrative, management, supervisory, academic and classified staff. Work requires travel to other offices or locations to attend conferences, meetings or conduct work.

Physical Demands=

'Typically must sit and stand for long periods; use hands and fingers to operate a computer keyboard; remember key information and concentrate for prolonged periods; see to read all printed materials including, fine print, diagrams, schematics, computer screen and electronic displays; hear and understand voices to conduct face-to-face and telephone conversations; speak in an understandable voice with sufficient volume to be heard within a normal conversational distance, on the telephone and when addressing groups; transport self to places necessary to perform job; regularly bend at the waist and reach overhead, above shoulders and diagonally; lift, push, pull, move and/or carry objects weighing up to five pounds to a maximum of 25 pounds.

SPECIAL COVID-19 NOTICE:

Interviews may be held in-person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with the South Orange County Community College District (SOCCCD), even during remote work. Thank you for your continued interest in working at the SOCCCD.

Due to the COVID-19 pandemic, District employees are currently working a hybrid schedule of remote work and in-person each week through February 21, 2022. The number of in-person days may vary by position/department with work potentially transitioning to fully in-person on February 22, 2022. Further clarification of work schedule can be discussed with the Hiring Manager if selected as an interview candidate.

The SOCCCD is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. The Board of Trustees voted to require COVID-19 vaccinations for all students, employees, and volunteers with allowances for medical exemptions and sincerely held religious beliefs as defined by law. More information can be found on our District website by visiting https://www.socccd.edu/about/about_covid-19.html.

NOTICE TO ALL CANDIDATES FOR EMPLOYMENT:

The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country.

PLEASE NOTE:

A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status.

Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS

DISABILITY ACCOMODATIONS:

If you require special accommodations in the application and/or selection process, please notify District Human Resources at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu.

ATTENDANCE REQUIREMENT:

Report to work on a regular and consistent basis, as scheduled, to assigned job.

CAMPUS CRIME AND SAFETY AWARENESS:

Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources office upon request.

DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY (EEO):

The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds.

Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District’s mission and goals for EEO, Diversity, Equity, and Inclusion.

SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER

Important: You must make sure that you have completed your application for a posting by 11:59 p.m., Pacific Time, on the posting's Job Close Date, along with any required documents, in order to be considered for the position.

To Apply:

Please visit the District’s Employment Opportunities website at https://jobs.socccd.edu for a detailed job description, to learn more about the District and to complete an on-line application.  

NOTICE TO ALL CANDIDATES FOR EMPLOYMENT: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country.  EQUAL OPPORTUNITY EMPLOYER